How to point out low-value care without starting a fist fight

A conversation with Rich Klasco, MD, facilitated by Stacey Richter on the Relentless Health Value Podcast


  • Appropriateness and the definition of high-value care

  • The challenges of providing high-value care
  • Appropriateness and undertreatment
  • Aligning stakeholders to implement appropriateness measures

Rich Klasco, MD, FACEP

Chief Medical Officer, Motive Practicing Wisely

Rich Klasco, MD

Rich Klasco has focused throughout his career on rendering evidence-based medicine operational—that is, making the right thing the easy thing to do. For the past fifteen years, Dr. Klasco has served as Chief Medical Officer for Motive, where he provides clinical leadership for the development and deployment of solutions that quantitative assess physician performance for payers, providers, and patients, and integrate scientific knowledge into workflow systems where it can be accessed and applied in real-time.

Dr. Klasco received his medical degree from Harvard Medical School. He completed his internship and residency in internal medicine at Brigham and Women’s Hospital, and he completed his residency in emergency medicine at the Denver Health Residency in Emergency Medicine, where he served as chief resident.